LustyBanana Inc. Frequently Asked Questions (FAQs)

We’ve compiled some of our most commonly asked questions to help you shop with confidence, comfort, and clarity. Still have questions? Reach out to us anytime at info@lustybanana.com — we’re happy to help.

🔒 Product Safety & Materials

Are LustyBanana products safe to use?
Yes. All products sold on LustyBanana.com are made from high-quality, body-safe, phthalate-free materials. Each item is vetted through a strict quality assurance process.

Do your products have a warranty?
Yes. Most LustyBanana electronic products come with a 1-year limited warranty covering manufacturer defects. This does not cover damage from improper use or wear and tear.

🛍️ Orders & Payments

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and other PCI-compliant, secure payment platforms.

Is my billing information safe?
Yes. All transactions are processed through encrypted, secure gateways, and your personal data is protected under our Privacy Policy.

Will the charge on my card be discreet?
Absolutely. Our name will appear on your statement discreetly and will not reference the nature of your purchase.

📦 Shipping & Fulfillment

Do you offer discreet shipping?
Yes. All orders are shipped in plain, unmarked packaging. There’s no indication of what’s inside.

Where do you ship from?
We fulfill orders from two Canadian warehouses: Toronto (ON) and Vancouver (BC), depending on availability and destination.

What carriers do you use?

  • Canada: Primarily Canada Post

  • USA: Primarily UPS
    We reserve the right to select the most efficient carrier for your delivery.

How long does delivery take?

  • Canada: 2–5 business days

  • USA: 3–7 business days

  • International: 10–15 business days

Will I receive tracking info?
Yes. You’ll receive a tracking number via email once your order has shipped.

🔁 Returns, Refunds & Exchanges

What is your return policy?
Due to the intimate nature of our products:

  • We accept returns of unopened, unused items within 14 days of delivery

  • Opened items are non-returnable, unless there is a confirmed product defect

  • Customers are responsible for the cost of return shipping

How do I report a defective item?
Contact us at info@lustybanana.com with your order number and a description (photos or videos help!). We’ll review and provide a solution promptly.

Can I cancel or change my order?
You can request changes or cancellations within 24 hours of placing your order. Email us immediately with your order number.

💬 Product Guidance & Customer Support

Can you help me choose the right product?
Yes! Our friendly support team is here to help. Contact us via email or our contact form — we're happy to offer recommendations based on your needs and comfort level.

Are your products beginner-friendly?
Definitely. We offer a curated selection of first-time-friendly products, including gentle vibrators, lubricants, and soft accessories.

How do I clean and store my toys?
Use warm water and mild soap or a toy-safe cleaner before and after use. Dry thoroughly and store in a clean, dry place away from sunlight.

Is LustyBanana LGBTQ+ inclusive?
Absolutely. LustyBanana Inc. proudly serves and supports all identities, orientations, and relationship styles. We believe pleasure is for every body.

✉️ Still Need Help?

We're here for you. Contact our team at support@lustybanana.com or through our contact page. We aim to respond within 24 hours on business days.

Thank you for choosing LustyBanana Inc. — where privacy meets pleasure, safely and confidently.